Lack of service

Emails from the Natis department is incomplete, unhelpful as what 8s required from a customer side to complete the process. Lack of response from the consultant has delayed the process by more then a week. After mails to financial department and phone call to service has proven the most effective way to get a response. It has however delayed the process again as it now has to be refered back to a supervisor in the natis department to resolve the matter.