LACK OF ACCOUNTABILITY AT MARQUIS FINANCE- A DISAPPOINTING EXPERIENCE

I had an advance payment of R22 000 which appeared on my statement each month. I wanted to pay in extra each month until I had enough for my balloon payment, but I got a call from their admin department and was told that they do not allow extra payments. This was a shock as its the first time I came across a finance institute who does not allow this but I stopped. Then on my November 24 statement, I noticed my advance payment was reduced by an amount.

I called in and they told me they will look into it. In December I never received my statement and called again to find out what is happening with my advance payment as there was no extra deduction allocated on my account. I spoke to a Mpo and she said she was going to escalate my complaint.

I received my January 25 statement and my advance payment showed a nil balance. I wrote to the complaints department requesting what is happening and they responded to say that the money was used for my repayments. I rep**** by asking how that was possible as the debit orders went off my account, and I received no reply.

I wrote to the NFOSA requesting for help as there was *****ulent activity on my account and Marquis Finance was showing a blind eye. The NFOSA responded that they could not help and advised I request assistance with the NCR. I am waiting on their assistance but if they cant assist then I will seek legal assistance.

I cannot believe that a finance company can do such things and I certainly won't recommend them to anyone!!