AV
Anelia V

1 reviews | Active since Feb 2020

10 Dec 2024, 18:07

I've been requesting a paid up letter for my vehicle that I settled since last week and have STILL not received it

I've been requesting a paid up letter for my vehicle that I settled since last week and have STILL not received it. I need to transfer the car to MY name, but only received the "request for NATIS documents" from them!! How difficult is it to send a customer proof that a vehicle has been settled!! Very poor communication and helping of cuatomers!!

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Replies (1)
Marquis Finance
Marquis Finance's reply11 Dec 2024, 07:58
Official
Dear Anelia. 
I apologise for the delay in sending your paid-up letter. I’ll prioritise this and ensure it is sent promptly.