UT
Ursula T
1 reviews | Active since Sept 2026
10 Sept 2026, 06:39
It’s been 3 years I’ve been trying to get my natis papers, I’ve paid twice for registration and delivering but nothing happens
It’s been 3 years I’ve been trying to get my natis papers, I’ve paid twice for registration and delivering but nothing happens. First when you call it takes them 45 mins to answer and after promising that they will help you nothing happens. My car was paid up in 2024 ,till today I have not received my natis papers
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Marquis Finance's replyOfficial
10 Sept 2026, 08:51Dear Ursula,
We sincerely apologise for the frustration and inconvenience caused by the prolonged delay in receiving your NaTIS documents. We understand how unacceptable it must feel to have been waiting since your vehicle was paid up in 2024, particularly after making payments towards registration and delivery and following up numerous times.
We sincerely apologise for the frustration and inconvenience caused by the prolonged delay in receiving your NaTIS documents. We understand how unacceptable it must feel to have been waiting since your vehicle was paid up in 2024, particularly after making payments towards registration and delivery and following up numerous times.
We’re also sorry to hear about the lengthy call-waiting times and that the assistance promised during your previous interactions did not resolve the matter. This is certainly not the level of service we aim to provide.
Your concerns regarding the outstanding NaTIS documents and the payments you have made are important to us. We would like to ensure that the matter is properly investigated and that the relevant team addresses the outstanding requirements. Thank you for bringing this to our attention, and we sincerely apologise for the experience you have had.
Marquis Finance's reply10 Sept 2026, 08:51
Official
Dear Ursula,
We sincerely apologise for the frustration and inconvenience caused by the prolonged delay in receiving your NaTIS documents. We understand how unacceptable it must feel to have been waiting since your vehicle was paid up in 2024, particularly after making payments towards registration and delivery and following up numerous times.
We sincerely apologise for the frustration and inconvenience caused by the prolonged delay in receiving your NaTIS documents. We understand how unacceptable it must feel to have been waiting since your vehicle was paid up in 2024, particularly after making payments towards registration and delivery and following up numerous times.
We’re also sorry to hear about the lengthy call-waiting times and that the assistance promised during your previous interactions did not resolve the matter. This is certainly not the level of service we aim to provide.
Your concerns regarding the outstanding NaTIS documents and the payments you have made are important to us. We would like to ensure that the matter is properly investigated and that the relevant team addresses the outstanding requirements. Thank you for bringing this to our attention, and we sincerely apologise for the experience you have had.