Initially they were very helpful

Initially they were very helpful. However, I've been struggling with a few things. 1. Their website is not user friendly. 2. When you call, you wait for 30 minutes before speaking to a person. 3. Whenever I make advanced deposits, (Of which I email them the proof and instructions immediately) I have to wait for an email from them, asking me what should be done with the extra deposit. And then I have to resend the proof of payment and tell them that I want my repayment term reduced. This process normally takes 4 to 6 days. I was told that they will put a notice on my account for future deposits. But yet..... Same story over and over every time. I really just want to get this vehicle paid off as soon as possible.