MS
Mzuyanda S

1 reviews | Active since Jan 2019

13 Sept 2026, 02:51

If you want headaches, finance your vehicle with this company

In March I had arrears of R19,256 with this company and I settled on the 11th April 2026, and I had R72, 50 advancement in May which is fine with current arrears of R0.00. On the 03/03/2026 I received another statement with urrent Advance on Accoun 0.00 -9,983.03 with no arrears…On the 4th of July 2026 I received a statement showing that I had arrears of R4,864 which I don’t know where it’s coming from, then in 5 August 2026 statement it shows double the amount of June which is R9734,00.

I never missed a single debit order since arrears settlement and even the statements that you are forwarding are showing that. I still believe that there’s something that they didn’t do right from the month of June. I’ve been communicating with them with emails, but this was never resolved.

0
Replies (3)
Marquis Finance
Marquis Finance's reply14 Sept 2026, 08:04
Official
Dear Mzuyanda, 
We understand your concern regarding the arrears reflected on your statements. Our records indicate that since inception, there have been two missed instalments and one short payment on the account. We have escalated the matter for further investigation to establish how the current balance was calculated. I will personally reach out to you once we have received feedback and can provide clarity on the account. 
MS
Mzuyanda S's update14 Sept 2026, 11:51
Reviewer Update
Thank you for the response and hoping for the positive feedback as Ive been contacting you via emails and you close the cases without resolving them. I clearly stated the amount that was in arrears and I also provided you with information regarding paid up arrears and updated statements that you provided me since March which is before arrears settlement and up to the last statement which was in September...
Marquis Finance
Marquis Finance's reply14 Sept 2026, 11:54
Official
An email has been sent to you regarding this matter. Please respond via that email thread so we can keep all communication together and provide feedback once the investigation is complete.