1 reviews | Active since Jul 2023
I do not recommend.
Having experienced different Financial institutions as I have several properties and cars financed, I hope to never be forced into using Marquis ever again. I had no choice as they were affiliated to the Car Dealership - Debit order dates was a battle to set correctly - Cross border Letter - not valid and had the border authorities even say that they repeatedly have problems specifically with Marquis Finance. Specifically. They had to call them to allow me to continue on my holiday as the provided letter was not sufficient. - I have been trying to settle my account just be rid of them, and they have, what seems to be, intentionally avoiding assisting me with for over a month... I know that no financial institution wants anyone to settle as they lose out on interest but this feels like they're intentionally not helping me settle. - very poor customer service - I will say their portal has definitely improved in an effort to drive self-service but it is proportionally inverse to their other communication.
We regret your experience and the frustration caused. I will be in contact with you shortly to discuss the debit order, cross-border letter and settlement concerns and work toward a resolution.
We regret your experience and the frustration caused. I will be in contact with you shortly to discuss the debit order, cross-border letter and settlement concerns and work toward a resolution.
