Horrible lending with poor capture of accounting records

This is by far the worst lender, I do not recommend utilizing their services. I recently received communication that my account was in arreas when i made payment more than my required monthly. I submitted proof of payment and I was told the payment had been app**** and I was still owing. I hate this company with a passion. I will swiftly close my account. I was in contact with Monica who reported my payment had been app**** - bear in mind my instalment is 3500 and i paid 4000. I do not want to see even their shadow