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moshebithulo M
1 reviews | Active since Apr 2017
08 Dec 2022, 09:47
Gross incompetence - Natis/car registration
I purchased a vehicle financed by Marquis. They then registered it incorrectly to another person. I had to go get a roadworthy to help them deregister and re-register the car. I did so and sent it. A month (Nov 2022) went by and they had still not corrected it until I phoned and put pressure on them. Now they have registered an incorrect car under my name instead of the car I financed with them. The customer support person is now on leave it appears. I am looking to sell the car but can't due to their incompetence.
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Marquis Finance's replyOfficial
09 Dec 2022, 16:28Afternoon Moshebi, I apologise for the service you have received thus far, it is certainly not the service we aspire to achieve nor is it our standard, I'm so sorry for the frustration and inconvenience caused. I had confirmation today that it has been resolved. Thank you for your patience and understanding throughout, dealing with this matter and trying to resolve it.
Marquis Finance's reply09 Dec 2022, 16:28
Official
Afternoon Moshebi, I apologise for the service you have received thus far, it is certainly not the service we aspire to achieve nor is it our standard, I'm so sorry for the frustration and inconvenience caused. I had confirmation today that it has been resolved. Thank you for your patience and understanding throughout, dealing with this matter and trying to resolve it.