OB
Olive B
1 reviews | Active since Nov 2024
09 Dec 2024, 10:59
Frustrating Service!!!!!
My car was settled and I am still debited. I have been trying to call because I sent through the proof of settlement and they are not picking up calls. I need my refund, please.
Helpful (0)
Replies (3)0
Replies (3)
Marquis Finance's replyOfficial
09 Dec 2024, 11:07Thank you for bringing this matter to our attention. I sincerely apologise for the inconvenience caused by the debit after your settlement. I will be in contact to assist.
Marquis Finance's reply09 Dec 2024, 11:07
Official
Thank you for bringing this matter to our attention. I sincerely apologise for the inconvenience caused by the debit after your settlement. I will be in contact to assist.
OB
Olive B's updateReviewer Update
11 Dec 2024, 14:14You promised to call and resolve my issue, and you still haven't. When am I getting my refund? because that's my son's registration money for University in January. Please don't frustrate me further. I want my refund. You can do better!!!!!!!!!!!!!! I am tired of hearing about your system migration! When are you resolving your in-house issues???? I want my refund!!!!!
OB
Olive B's update11 Dec 2024, 14:14
Reviewer Update
You promised to call and resolve my issue, and you still haven't. When am I getting my refund? because that's my son's registration money for University in January. Please don't frustrate me further. I want my refund. You can do better!!!!!!!!!!!!!! I am tired of hearing about your system migration! When are you resolving your in-house issues???? I want my refund!!!!!
Marquis Finance's replyOfficial
11 Dec 2024, 14:54I sincerely apologise for the delay and understand the urgency of this matter. I sent an email on Monday and also tried to contact you on the same day but did not receive a response. I will personally call you to discuss this further and ensure your refund issue is resolved promptly. Thank you for your patience.
Marquis Finance's reply11 Dec 2024, 14:54
Official
I sincerely apologise for the delay and understand the urgency of this matter. I sent an email on Monday and also tried to contact you on the same day but did not receive a response. I will personally call you to discuss this further and ensure your refund issue is resolved promptly. Thank you for your patience.