dB
dawid B
1 reviews | Active since Jul 2011
14 Aug 2024, 07:30
Firstly papers were dilivered to my adress with my personal details but belonging to soemone else
Firstly papers were dilivered to my adress with my personal details but belonging to soemone else. Then 2 weeks later i get a phone call from the bank that the natis papers for my vehicle have not even been requested for dilivery. So they are quick to phone when they need something but dont care about customers afterwards. Conveniently there are no phone numbers available at all just the same automated msg on email not even a person replying to your mail.
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Marquis Finance's replyOfficial
14 Aug 2024, 10:29Dear Dawid,
I sincerely apologize for the issues you’ve encountered regarding the delivery of documents and the communication you’ve received from us. Regarding your concerns about communication, I acknowledge that our response times and availability have not met your expectations. We are committed to improving our customer service and making it easier for you to get in touch with us. While our automated systems are in place to ensure that messages are directed appropriately, we recognize the need for more direct and personal communication. I will personally contact you and assist in addressing your concerns.
I sincerely apologize for the issues you’ve encountered regarding the delivery of documents and the communication you’ve received from us. Regarding your concerns about communication, I acknowledge that our response times and availability have not met your expectations. We are committed to improving our customer service and making it easier for you to get in touch with us. While our automated systems are in place to ensure that messages are directed appropriately, we recognize the need for more direct and personal communication. I will personally contact you and assist in addressing your concerns.
Marquis Finance's reply14 Aug 2024, 10:29
Official
Dear Dawid,
I sincerely apologize for the issues you’ve encountered regarding the delivery of documents and the communication you’ve received from us. Regarding your concerns about communication, I acknowledge that our response times and availability have not met your expectations. We are committed to improving our customer service and making it easier for you to get in touch with us. While our automated systems are in place to ensure that messages are directed appropriately, we recognize the need for more direct and personal communication. I will personally contact you and assist in addressing your concerns.
I sincerely apologize for the issues you’ve encountered regarding the delivery of documents and the communication you’ve received from us. Regarding your concerns about communication, I acknowledge that our response times and availability have not met your expectations. We are committed to improving our customer service and making it easier for you to get in touch with us. While our automated systems are in place to ensure that messages are directed appropriately, we recognize the need for more direct and personal communication. I will personally contact you and assist in addressing your concerns.