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Royce O
1 reviews | Active since Sept 2024
26 Sept 2024, 00:21
Feels Like a Start-Up
The incompetence at this company is unbelievable and the most frustrating part is that is almost impossible to escalate an issue and speak to a human being that can understand the most basic issue, and then resolve it.
Helpful (0)
Replies (3)0
Replies (3)
Marquis Finance's replyOfficial
26 Sept 2024, 09:05I sincerely apologise for the frustration and inconvenience you've experienced. It's deeply concerning to hear about the difficulty you've had in escalating your issue and receiving proper assistance. At Marquis Finance, we strive to provide efficient and understanding service, and it's clear we've fallen short in this instance. I would like to personally look into your matter, and I will contact you shortly to discuss.
Marquis Finance's reply26 Sept 2024, 09:05
Official
I sincerely apologise for the frustration and inconvenience you've experienced. It's deeply concerning to hear about the difficulty you've had in escalating your issue and receiving proper assistance. At Marquis Finance, we strive to provide efficient and understanding service, and it's clear we've fallen short in this instance. I would like to personally look into your matter, and I will contact you shortly to discuss.
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Royce O's updateReviewer Update
07 Oct 2024, 14:32UPDATE: Since my last post and this friendly response from Marquis Finance, I received a call from 2 consultants, both promising to give me feedback, but neither have called me back.
I'm still in the same situation where NOT A SINGLE SOUL at this company seems to know how to assist me. In the meantime, the following continues to happen;
- I am being debited TWICE a month
- Each debit order is a slightly different amount, which leads me to believe that these double debits are deliberate. I continue to receive "ARREARS LETTERS" when I'm completely up to date, and then some....
HOPELESS and USELESS
I'm still in the same situation where NOT A SINGLE SOUL at this company seems to know how to assist me. In the meantime, the following continues to happen;
- I am being debited TWICE a month
- Each debit order is a slightly different amount, which leads me to believe that these double debits are deliberate. I continue to receive "ARREARS LETTERS" when I'm completely up to date, and then some....
HOPELESS and USELESS
RO
Royce O's update07 Oct 2024, 14:32
Reviewer Update
UPDATE: Since my last post and this friendly response from Marquis Finance, I received a call from 2 consultants, both promising to give me feedback, but neither have called me back.
I'm still in the same situation where NOT A SINGLE SOUL at this company seems to know how to assist me. In the meantime, the following continues to happen;
- I am being debited TWICE a month
- Each debit order is a slightly different amount, which leads me to believe that these double debits are deliberate. I continue to receive "ARREARS LETTERS" when I'm completely up to date, and then some....
HOPELESS and USELESS
I'm still in the same situation where NOT A SINGLE SOUL at this company seems to know how to assist me. In the meantime, the following continues to happen;
- I am being debited TWICE a month
- Each debit order is a slightly different amount, which leads me to believe that these double debits are deliberate. I continue to receive "ARREARS LETTERS" when I'm completely up to date, and then some....
HOPELESS and USELESS
Marquis Finance's replyOfficial
07 Oct 2024, 14:53I sincerely apologise for the ongoing frustration you’ve experienced, and I completely understand how discouraging this situation must be. Please rest assured that we have escalated this matter to our IT department to investigate the issue with the double debits and arrears letters. We are prioritising your case to ensure this is resolved as quickly as possible.
Marquis Finance's reply07 Oct 2024, 14:53
Official
I sincerely apologise for the ongoing frustration you’ve experienced, and I completely understand how discouraging this situation must be. Please rest assured that we have escalated this matter to our IT department to investigate the issue with the double debits and arrears letters. We are prioritising your case to ensure this is resolved as quickly as possible.