mM
mpumelelo M
1 reviews | Active since Jun 2013
11 Nov 2024, 17:24
Failing to change debit date so they can charge arrears on accounts.
Since July 2024 been trying to change my debit date and now we are in November 2024 Marquis Finance has failed in changing the debit date. Numourous emails and calls done requisting a change but Mq Finance refuses to change date. it would appear as if this bad service is being done intentionally at our credit records expense. Would not recommend this finance house to anyone. Should they offer to finance your car "RUN AWAY!!!!!
After this review there is going to be useless automated response and my issue will still not be addressed.
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Marquis Finance's replyOfficial
12 Nov 2024, 07:57Dear Mpumelelo
Thank you for bringing this to our attention, and I sincerely apologise for the frustration you've experienced in trying to change your debit order date. I will personally reach out to you to ensure this matter is prioritised and will work closely with our team to resolve the issue swiftly, addressing any impact this has had on your account. Thank you for your patience, and please be assured we’re committed to finding a resolution that best suits your needs.
Thank you for bringing this to our attention, and I sincerely apologise for the frustration you've experienced in trying to change your debit order date. I will personally reach out to you to ensure this matter is prioritised and will work closely with our team to resolve the issue swiftly, addressing any impact this has had on your account. Thank you for your patience, and please be assured we’re committed to finding a resolution that best suits your needs.
Marquis Finance's reply12 Nov 2024, 07:57
Official
Dear Mpumelelo
Thank you for bringing this to our attention, and I sincerely apologise for the frustration you've experienced in trying to change your debit order date. I will personally reach out to you to ensure this matter is prioritised and will work closely with our team to resolve the issue swiftly, addressing any impact this has had on your account. Thank you for your patience, and please be assured we’re committed to finding a resolution that best suits your needs.
Thank you for bringing this to our attention, and I sincerely apologise for the frustration you've experienced in trying to change your debit order date. I will personally reach out to you to ensure this matter is prioritised and will work closely with our team to resolve the issue swiftly, addressing any impact this has had on your account. Thank you for your patience, and please be assured we’re committed to finding a resolution that best suits your needs.