Extremely Poor Service, Ongoing ******** Debits, Zero Accountability

Marquis Finance has been one of the most frustrating companies I have ever had to deal with.

My BMW GS 1200 (2018 model) was ****** in October 2025. The insurance company paid out in full, settling the entire outstanding balance on the finance account. The account should have been closed, end of story.

However, in January 2026, I discovered that Marquis Finance was still debiting my bank account for thousands of rands, and the account was somehow still active on their system.

I contacted them and explained everything. Communication was already painful because they refuse to speak to you properly, everything must go through their so-called “portal”, which is slow, unfriendly, and completely inadequate for resolving real problems.

Their explanation was that the insurance settlement was “not allocated correctly” because the insurer didn’t follow their reference number requirements. That may be their internal rule, but it is not my problem... the account was settled in full.

I was promised a refund and that the account would be corrected.

On 21 January 2026, they refunded only one single debit order.

Then in February 2026, they continued debiting my account again, as if nothing had been resolved.

This forced me to once again waste over two hours of my time, logging into their terrible system, submitting disputes, uploading documents, and re-explaining a situation that should have been resolved 3 to 4 months ago. Based on this experience, I fully expect March to be exactly the same.

This company:

1. Has no real customer service

2. Hides behind a broken portal

3. Makes their internal admin failures the customer’s problem

4. Continues to debit accounts ********ly

5. Shows zero urgency or accountability

Marquis Finance is excellent at one thing only: taking money. Everything else — service, systems, support, and communication is shockingly poor.

I would strongly caution anyone considering finance through this company.

Furthermore...this is the very first time that I felt compelled to go through all the trouble of setting up a hellopeter review for bad service.