Extremely Poor Customer Service – Complaint Ignored for Two Weeks

I submitted a formal complaint regarding my car finance agreement almost two weeks ago, and to date, I have received no response. I have called multiple times, only to be transferred from one department to another without any resolution. A consultant promised she would call me back but to no avail. This lack of accountability and communication is unacceptable for a financial institution. Customers deserve timely responses and clear guidance, especially on matters involving finance agreements. They are quick to debit at the end of the month but when you need assistance they are very queit! I am extremely disappointed and will reconsider using this bank for any future services.