AM
Ayanda M
1 reviews | Active since Oct 2018
01 Jul 2024, 22:12
Disgusting Customer Services
My vehicle was settled but my account was still debited plus I was charged for a mechanical warranty for the vehicle I am no longer in possession of after I had clearly canceled. I have called through and spoke to a Mpho who has still not gotten back to me for my refunds for the amounts that were debited from my account.
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Replies (5)0
Replies (5)
Marquis Finance's replyOfficial
02 Jul 2024, 11:32I sincerely apologize for the inconvenience and frustration you have experienced. I understand your concern regarding the debits made from your account after your vehicle was settled, as well as the charges for a mechanical warranty that you had canceled.
I assure you that we take this matter very seriously and will work swiftly to resolve it. Kindly send an email through to *** and provide me with your agreement number and I will see to it urgently.
Marquis Finance's reply02 Jul 2024, 11:32
Official
I sincerely apologize for the inconvenience and frustration you have experienced. I understand your concern regarding the debits made from your account after your vehicle was settled, as well as the charges for a mechanical warranty that you had canceled.
I assure you that we take this matter very seriously and will work swiftly to resolve it. Kindly send an email through to *** and provide me with your agreement number and I will see to it urgently.
AM
Ayanda M's updateReviewer Update
02 Jul 2024, 12:13Hi there, I am unable to see your email address. Please contact me on my mobile phone.
AM
Ayanda M's update02 Jul 2024, 12:13
Reviewer Update
Hi there, I am unable to see your email address. Please contact me on my mobile phone.
Marquis Finance's replyOfficial
02 Jul 2024, 13:03I will contact you shortly.
Marquis Finance's reply02 Jul 2024, 13:03
Official
I will contact you shortly.
AM
Ayanda M's updateReviewer Update
03 Jul 2024, 16:45Still no feedback from Marquis Finance after sending my bank statement.
AM
Ayanda M's update03 Jul 2024, 16:45
Reviewer Update
Still no feedback from Marquis Finance after sending my bank statement.
Marquis Finance's replyOfficial
10 Jul 2024, 11:31I am writing to extend my sincere apologies for the inconvenience and frustration you have experienced with our service. We deeply regret that we did not meet your expectations and the standards we strive to uphold.
Your feedback is invaluable to us, and we are committed to addressing and resolving the issues you have encountered. Please rest assured that we are taking immediate steps to improve our processes and ensure that such incidents do not occur in the future.
Marquis Finance's reply10 Jul 2024, 11:31
Official
I am writing to extend my sincere apologies for the inconvenience and frustration you have experienced with our service. We deeply regret that we did not meet your expectations and the standards we strive to uphold.
Your feedback is invaluable to us, and we are committed to addressing and resolving the issues you have encountered. Please rest assured that we are taking immediate steps to improve our processes and ensure that such incidents do not occur in the future.