1 reviews | Active since Jun 2019
Disappointing and below par service
On 22/05/2026 I spoke to one of the agents about the change of my salary date and I requested that an extension of a month to my initial contract to be added and I also requested that my debit order date be changed as well. None of which happened. I even attached my latest payslip to prove that the pay date had changed.
Zolile and her colleagues assured me this will be done and the matter will be escalated but nothing happened . I am extremely disappointed in how Marquis and their employees treat me as I am now in arrears due to the employees who fail to do their jobs properly. Their incompetence is now affecting my credit score and now they are sending me threatening SMSes and emails from the collections department despite me making arrangements and sending emails
I reiterate, attempts were made but I was failed by marquis employees.
We sincerely apologise for the frustration and disappointment caused by your experience. We understand your concerns, particularly regarding your requests made on 22 May 2026, the supporting payslip provided, and the subsequent arrears and Collections communication.
We are currently investigating the matter, including the handling of your salary-date and debit-order-date change requests, the escalation communicated to you, and your concerns regarding the impact on your account. We appreciate that you made attempts to resolve the matter and understand how upsetting it is to feel that these efforts were not actioned. Please accept our sincere apologies, and thank you for bringing this to our attention.
We sincerely apologise for the frustration and disappointment caused by your experience. We understand your concerns, particularly regarding your requests made on 22 May 2026, the supporting payslip provided, and the subsequent arrears and Collections communication.
We are currently investigating the matter, including the handling of your salary-date and debit-order-date change requests, the escalation communicated to you, and your concerns regarding the impact on your account. We appreciate that you made attempts to resolve the matter and understand how upsetting it is to feel that these efforts were not actioned. Please accept our sincere apologies, and thank you for bringing this to our attention.