Disappointed

I am honestly exhausted from having to run to HelloPeter just to get basic issues resolved.

I have been struggling for months to get my account corrected after a payment was made. I was repeatedly advised by your agents that the payment was not received, despite me sending bank statement after bank statement over and over again.

After months of back and forth, the issue was suddenly “found” and corrected only after I posted on HelloPeter. You then confirmed that the payment was in fact made back in January.

What I cannot understand is this: once you saw that the payment was made, why was it not automatically corrected at the credit bureau as well?

It has now been 3 months since the payment was corrected internally, and my credit profile is still not fixed. Over the past few weeks I have contacted your agents multiple times. I am constantly told that someone will email me with what is needed — and then nothing happens. No feedback, no follow-up, no ownership.

My credit score has been severely affected because of this, and it honestly feels like you just don’t care. I have already been asked to send screenshots of my credit report — which I have done — yet I am still being asked for the same information again and again.

This is unacceptable service. Customers should not have to publicly complain to get basic corrections done. The lack of accountability and urgency is extremely disappointing.

I want this matter resolved properly and my credit bureau record corrected immediately