LV
Louise V
1 reviews | Active since Aug 2024
03 Jun 2025, 08:28
Debit Order Change Failed!
On 08 April 2025 I've requested Marquis Finance to change my debit bank account. I've attached all documents and got confirmation via email that it was updated. However on 2 May 2025 my debit order went off from the wrong account, I immediately informed Marquis Finance and got an confirmation email that the error is on their side and has been rectified. On 2 June 2025 the debit order again debited from the wrong bank account. This is unacceptable!!
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Marquis Finance's replyOfficial
03 Jun 2025, 09:32Dear Louise,
Thank you for bringing this matter to our attention.
Firstly, I would like to sincerely apologise for the ongoing inconvenience you’ve experienced with the incorrect bank account being debited, despite your previous instructions and the confirmations you received from our side. I will contact you shortly and assist.
Thank you for bringing this matter to our attention.
Firstly, I would like to sincerely apologise for the ongoing inconvenience you’ve experienced with the incorrect bank account being debited, despite your previous instructions and the confirmations you received from our side. I will contact you shortly and assist.
Marquis Finance's reply03 Jun 2025, 09:32
Official
Dear Louise,
Thank you for bringing this matter to our attention.
Firstly, I would like to sincerely apologise for the ongoing inconvenience you’ve experienced with the incorrect bank account being debited, despite your previous instructions and the confirmations you received from our side. I will contact you shortly and assist.
Thank you for bringing this matter to our attention.
Firstly, I would like to sincerely apologise for the ongoing inconvenience you’ve experienced with the incorrect bank account being debited, despite your previous instructions and the confirmations you received from our side. I will contact you shortly and assist.