MS
Marius S

1 reviews | Active since Jan 2025

31 Jan 2025, 14:07

Debit Order

It seems that Marquis Finance don't know anything about customer service. When you call them, they don't answer their phones!!!!! Hi call volumes is the excuse. You send them an email and they read the mail and still no response. You must go back to basics and learn what is customer service. It’s your first contact with the client. Keep it professional from the start. Respond to the email is it that difficult. Will not refer any business to this Finance Group.

0
Replies (2)
Marquis Finance
Marquis Finance's reply31 Jan 2025, 15:11
Official
Good Afternoon Marius, I apologise for your experience. Please note one of our customer service agents will be in contact with you.
MS
Marius S's update31 Jan 2025, 15:23
Reviewer Update
OK let see how long it takes them to get in contact with me.