Debit issue

This financial company has rude and *********** staff they wanted to debit my account twice for one product with different premiums and i moved myoney out of the account i have spoken to 3 different people which karabo is the 1st to promise to sort it out till today am in areas but they have the money with them which is R3002 and the initial debit should have been R3300.18 and they want me to pay the whole amount if they failing to transfer the amount to the right account how will they refund me a regretting to have join them. Am now busy trying to get help in how i can return the bike to them and cut ties ill find another company to assist me.😡