Customer service is absolutely terrible

Item: Marquis Finance
Rating: 1
Author: Quintin S

Customer service is absolutely terrible. They take days to reply to emails, don't answer the phone and when they finally do answer the phone they tell me to use the customer portal which doesn't work most of the time.

Helpful (0)

Replies (3)

Marquis Finance's replyOfficial

11 Oct 2023, 16:16

Good Afternoon Quintin, I'm sorry to hear about your negative experience with this Marquis Finance. It's always disappointing when customer service falls short of expectations. Our team will be in touch to resolve any issues you might have.

Marquis Finance's reply11 Oct 2023, 16:16

Official

Quintin S's updateReviewer Update

12 Oct 2023, 08:04

I find it funny that there is someone on standby to reply to reviews, but not to answer the phone or help with actual concerns.

Quintin S's update12 Oct 2023, 08:04

Reviewer Update

I find it funny that there is someone on standby to reply to reviews, but not to answer the phone or help with actual concerns.

Quintin S's updateReviewer Update

12 Oct 2023, 08:07

I find it funny that there is someone on standby to reply to reviews, but not to answer the phone or help with actual concerns.

Quintin S's update12 Oct 2023, 08:07

Reviewer Update

I find it funny that there is someone on standby to reply to reviews, but not to answer the phone or help with actual concerns.