Contractual and service issues

Today we have come to a final decision. This company is sharking old people or elders. Extremely unhelpfull, very poor and pathetic communication. I am sending this, first of all to inform you I will now go to the Ombudsman for NCR due to: 1. You quoted me Prime +1% You charged me in excess of +3%. This figure might change after full audit is completed. 2. Numerous times we approached you in this, and to get a copy of originally signed contract, but to no avail 3. Value added services charged which were not fully disclosed nor explained.

And the list goes on.

I am 70 years of age, finance was done in 2021 going on 22, and the required amount was R82k. The current balance, after approximately 3 years of paying in excess of R2. 4k, where I was quoted R1. 9k p. m, is even more now.

No discounted settlement, no statements, name and address incorrect, just totally unacceptable service. The installment have been siezed today with immediate effect until such time you either rescind or reschedule this contract, or outcome of NCR ombud.

You have not treated the customer fairly, not adhered to NCR regulatory requirements by over indebting a pensioner who was already over 65. This to name but a few.

I have engaged with my lawyer and concur we have a good case.

Kindly take this in a serious note.

Johanna J *** *** *** *** *** Contact urgently via email