PV
Pieter V
1 reviews | Active since May 2023
19 Sept 2024, 11:03
Communication is a huge struggle
Communication is a huge struggle. Website not user friendly. When you call, you hold on for 30 minutes at least. E mail response time very slow. However since Mpho Nhlapho started to assist me, things changed for the better. Huge shoutout to her. I received my vehicle registration document within 2 weeks after settling. She went the extra mile to assist me with all my queries, and she is very knowledgeable and competent and friendly. Marquis needs more personnel like Mpho.
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Marquis Finance's replyOfficial
19 Sept 2024, 11:24Thank you for sharing your feedback with us. We sincerely apologise for the initial communication challenges you experienced, and the frustrations caused by the long wait times and delayed responses. We’re absolutely delighted to hear that Mpho Nhlapho was able to turn things around for you and provide such excellent service. Your kind words about her dedication, knowledge, and friendliness are greatly appreciated, and we’ll be sure to share your compliments with her. Your experience matters to us, and we’ll continue working to improve our communication processes to better serve customers like you. If there’s anything further, we can assist you with, please don’t hesitate to let us know.
Marquis Finance's reply19 Sept 2024, 11:24
Official
Thank you for sharing your feedback with us. We sincerely apologise for the initial communication challenges you experienced, and the frustrations caused by the long wait times and delayed responses. We’re absolutely delighted to hear that Mpho Nhlapho was able to turn things around for you and provide such excellent service. Your kind words about her dedication, knowledge, and friendliness are greatly appreciated, and we’ll be sure to share your compliments with her. Your experience matters to us, and we’ll continue working to improve our communication processes to better serve customers like you. If there’s anything further, we can assist you with, please don’t hesitate to let us know.