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Tshegofatso H

1 reviews | Active since Jan 2013

05 Sept 2024, 14:15

Best self management platform

I must say that after you have registered and with MQF everything you need is at your finger tops and the service on the Instant Message side is top tier with prompt and informative responses. The only rating is at 4 stars is: 1. The long wait I have to endure of a specific phone call which added up not even being something that MQF could assist with. 2. The registration process on the portal was made difficult by the default resolution of website and only realised that late. 3. The logging of tickets on the side that I could not do for some reason. Hence the above mention phone call. In short MQF experience thus far is great. The above can be fixed and I think will make the experience even better for other. Keep up the great work and improving your customer experience. Thank you.

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Replies (1)
Marquis Finance
Marquis Finance's reply05 Sept 2024, 14:25
Official
 Dear Tshegofatso,Thank you so much for your kind words and for taking the time to share your feedback. We’re thrilled to hear that you’ve had a positive experience with MQF, especially with the instant messaging service.I sincerely apologise for the issues you mentioned, including the long wait for your call, the registration process on the portal, and the challenge with logging tickets. I’ll make sure to pass your feedback to the relevant teams so we can work on improving these areas. We’re always striving to enhance our service, and your input helps us get better. If you experience any further issues or need assistance with anything, please don’t hesitate to reach out.Thank you again for your feedback and your patience. We look forward to making your experience even smoother going forward!