been made an Idiot/ Stupid by a consultant with a condescending behaviour.

The lady by the name of Thami thinks I'm stupid and I'm an idiot, called the customer center because I requested a document last week and the gentleman that helped advised that I would receive the document with 24 hours and the 24 hours has passed I haven't received the document hence I called. She said she will provide me with the email address where I should request the document and I asked her why I was advised that I would receive it with 24 hours and her answer was I don't, she kept on saying let me provide you with the email address and she doesn't mind waiting even when I kept on asking her to send me an email with the email address, I then asked her if she could send a text and she said she doesn't has the facility to send a text and I asked her she doesn't have the facility to send an email, her response was condescending that she didn't say that I said it and when I told her to stop insulting my intelligence she went quiet on me and didn't answer me, mind you I'm the one who called she didn't if I used airtime to call. If she felt that me and her could not continue talking, she should have advised me and transferred me to her team leader or manager