JS
Johannes S
1 reviews | Active since Feb 2014
05 Jun 2026, 14:24
Bad Service, Unprofessional
This account was last updated in 2024
Account Details Credit Provider MARQUIS FINANCE Account Number *** Account Type Instalment Payment Type OTHER Repayment Frequency MONTHLY No. Of Instalments (Terms) 84 Status Date - Status Code OPEN/CURRENT Account Open Date 04-04-2024 Deferred Payment Date - Date of Last Update 09-04-2024
Based on the information mentioned above, this account should have been closed under my credit profile, it's still showing, and Marquis Finance decided not to update it since 2024, which affects my credit score, this account was cancelled over a year ago, this also include my car Finance account, it was closed but still showing under my credit profile.
Helpful (0)
Replies (6)0
Replies (6)
Marquis Finance's replyOfficial
05 Jun 2026, 14:28Dear Johannes,
We apologise for your experience and understand your concern. I will be in contact with you shortly to obtain the necessary details, investigate the matter, and provide feedback as soon as possible.
We apologise for your experience and understand your concern. I will be in contact with you shortly to obtain the necessary details, investigate the matter, and provide feedback as soon as possible.
Marquis Finance's reply05 Jun 2026, 14:28
Official
Dear Johannes,
We apologise for your experience and understand your concern. I will be in contact with you shortly to obtain the necessary details, investigate the matter, and provide feedback as soon as possible.
We apologise for your experience and understand your concern. I will be in contact with you shortly to obtain the necessary details, investigate the matter, and provide feedback as soon as possible.
JS
Johannes S's updateReviewer Update
05 Jun 2026, 16:162 TO 3 DAYS AGO, I CALLED REQUESTING A STATEMENT SINCE i AM NO LONGER ABLE TO OPEN IT FROM THE CUSTOMER PORTAL, UNTIL NOW i AM STILL WAITING FOR A SIMPLE STATEMENT TO BE SENT,
JS
Johannes S's update05 Jun 2026, 16:16
Reviewer Update
2 TO 3 DAYS AGO, I CALLED REQUESTING A STATEMENT SINCE i AM NO LONGER ABLE TO OPEN IT FROM THE CUSTOMER PORTAL, UNTIL NOW i AM STILL WAITING FOR A SIMPLE STATEMENT TO BE SENT,
JS
Johannes S's updateReviewer Update
05 Jun 2026, 16:18SHOULD YOU EVER ADD INTEREST I WON'T LET MY INSURANCE PAY FOR THAT, IT'S NOT OUR FAULT THAT YOUR SYSTEM IS NOT WORKING OR YOU ARE DOING THIS TO CHARGE US INTERESTS? BASED ON YOUR SYSTEM FAILURE SEND THE STATEMENT BY LATEST TOMORROW
JS
Johannes S's update05 Jun 2026, 16:18
Reviewer Update
SHOULD YOU EVER ADD INTEREST I WON'T LET MY INSURANCE PAY FOR THAT, IT'S NOT OUR FAULT THAT YOUR SYSTEM IS NOT WORKING OR YOU ARE DOING THIS TO CHARGE US INTERESTS? BASED ON YOUR SYSTEM FAILURE SEND THE STATEMENT BY LATEST TOMORROW
Marquis Finance's replyOfficial
05 Jun 2026, 16:18We sincerely apologise for the delay in providing your statement and for the inconvenience caused. This is not the level of service we aim to provide. I will contact you shortly to assist and ensure the statement is sent to you as a matter of urgency.
Marquis Finance's reply05 Jun 2026, 16:18
Official
We sincerely apologise for the delay in providing your statement and for the inconvenience caused. This is not the level of service we aim to provide. I will contact you shortly to assist and ensure the statement is sent to you as a matter of urgency.
JS
Johannes S's updateReviewer Update
09 Jun 2026, 00:48And once that R529 has been paid or settled, send me the paid up letter, and send my information to the credit bureau before you cause more damage to my credit profile, make sure you do that with all the account I have with you, and stop making people's lives difficult, was willing to be financed by you again when I buy a new car, but by how you treat customers, I lost trust in you,
For the last time, once the paymen has been settled, update my profile with the credit bureau.
For the last time, once the paymen has been settled, update my profile with the credit bureau.
JS
Johannes S's update09 Jun 2026, 00:48
Reviewer Update
And once that R529 has been paid or settled, send me the paid up letter, and send my information to the credit bureau before you cause more damage to my credit profile, make sure you do that with all the account I have with you, and stop making people's lives difficult, was willing to be financed by you again when I buy a new car, but by how you treat customers, I lost trust in you,
For the last time, once the paymen has been settled, update my profile with the credit bureau.
For the last time, once the paymen has been settled, update my profile with the credit bureau.
Marquis Finance's replyOfficial
09 Jun 2026, 08:02Dear Johannes,
An email was sent to you outlining the next steps once the outstanding amount has been paid. Kindly respond to that email or contact us via our Customer Service or Complaints email address, and we will gladly assist further.
Marquis Finance's reply09 Jun 2026, 08:02
Official
Dear Johannes,
An email was sent to you outlining the next steps once the outstanding amount has been paid. Kindly respond to that email or contact us via our Customer Service or Complaints email address, and we will gladly assist further.