Bad Service

On the 7 November 2024 i sent emails and change my debit order Banking details to a new Capitec bank Account on the Portal and all went well,on the 26Nov 2024 the debit order went through on my new bank account,but when December arrived with no sms for early deduction because of early pay date,Marquis Finance did not deduct my debit order from my new bank account,after a few calls with no help,i received a sms from my old bank account they try to deduct the money from my old bank account.I logged in this morning 6January2025 in the customer portal to see that i am now 1month in arrears and that the montly payment has went up for end of January,please i need this problem to be sorted out ASAP and i am not going to be held liable for banking fees for a mistake that is not from my side.