KS
Kgaogelo S
1 reviews | Active since Aug 2022
30 Aug 2024, 17:56
Bad customer service
Just horrible, absolutely horrible. Phone lines are not reachable when I call. I cancelled my bodywise account ages ago and it still reflects on my account as owing. I even sent proof of cancellation several times.
This month my debit order didn't go out for my car, I don't know for what reason, and now I'm being sent messages that my account is in arrears.
The system doesn't allow me to log a query and throws and error. So how must I reach you. I'm really not happy Marquis.
All this is affecting my credit record negatively. Please fix this immediately.
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Replies (1)
Marquis Finance's replyOfficial
02 Sept 2024, 08:07Dear, Kgaogelo
I’m truly sorry to hear about the difficulties you’ve been facing, and I sincerely apologize for the frustration this has caused you. Your experience with our service has clearly not been up to standard, and I want to assure you that I’m here to help resolve these issues immediately. This is not the standard of service we aim to provide, and I want to make things right. I’m here to assist you with whatever you need and ensure that your concerns are addressed promptly. I’ll personally ensure its handled with the urgency it deserves.
I’m truly sorry to hear about the difficulties you’ve been facing, and I sincerely apologize for the frustration this has caused you. Your experience with our service has clearly not been up to standard, and I want to assure you that I’m here to help resolve these issues immediately. This is not the standard of service we aim to provide, and I want to make things right. I’m here to assist you with whatever you need and ensure that your concerns are addressed promptly. I’ll personally ensure its handled with the urgency it deserves.
Marquis Finance's reply02 Sept 2024, 08:07
Official
Dear, Kgaogelo
I’m truly sorry to hear about the difficulties you’ve been facing, and I sincerely apologize for the frustration this has caused you. Your experience with our service has clearly not been up to standard, and I want to assure you that I’m here to help resolve these issues immediately. This is not the standard of service we aim to provide, and I want to make things right. I’m here to assist you with whatever you need and ensure that your concerns are addressed promptly. I’ll personally ensure its handled with the urgency it deserves.
I’m truly sorry to hear about the difficulties you’ve been facing, and I sincerely apologize for the frustration this has caused you. Your experience with our service has clearly not been up to standard, and I want to assure you that I’m here to help resolve these issues immediately. This is not the standard of service we aim to provide, and I want to make things right. I’m here to assist you with whatever you need and ensure that your concerns are addressed promptly. I’ll personally ensure its handled with the urgency it deserves.