DM
Dominique M
1 reviews | Active since May 2020
09 May 2024, 09:09
Bad customer service
Their customer service response times via email could use major improvements. I sent an email over a week ago and followed up on that email twice, but still no response. It took me two days to get through with the online chat feature. Just feel that a bad review is needed to try get results on improving their customer service
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Marquis Finance's replyOfficial
10 May 2024, 15:31Dear Dominique, we're truly sorry for the delay in responding to your email and for any inconvenience this has caused. We understand your frustration and are actively working to resolve your query. Please accept our apologies, and rest assured, we're committed to addressing your concerns promptly.
Marquis Finance's reply10 May 2024, 15:31
Official
Dear Dominique, we're truly sorry for the delay in responding to your email and for any inconvenience this has caused. We understand your frustration and are actively working to resolve your query. Please accept our apologies, and rest assured, we're committed to addressing your concerns promptly.