Mm
Morné morneschroeder
1 reviews | Active since Jul 2024
02 Sept 2024, 20:43
Bad customer service
"Marquis Finance. We’re here to make the finance process that much easier, and to support you and your customers" this is whats on your website when you open it. I have not gotten any support from Marquis Finance since day one. For starters debit orders is a nightmare. Ive been paying via EFT every month even though my payment is Scheduled for a debit order. Trying to contact you guys is even worse, no one answers, or when they do im on hold for a long time. Waste of my time and my Airtime. Even sending emails doesn't work. Quickly to react when a Payment is late, but Definitely not quick to respond to an email or a phone call.
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Marquis Finance's replyOfficial
03 Sept 2024, 09:32I’m truly sorry to hear about the difficulties you’ve experienced with our service. This is not the experience we want for our customers, and I sincerely apologize for the frustration and inconvenience this has caused you.
I understand how important it is for your debit orders to run smoothly and for you to be able to reach us easily. I’ll personally look into why your payments have been an issue and why our communication has fallen short. I will also ensure that your concerns are addressed promptly going forward. To promptly assist you I will contact you shortly.
Marquis Finance's reply03 Sept 2024, 09:32
Official
I’m truly sorry to hear about the difficulties you’ve experienced with our service. This is not the experience we want for our customers, and I sincerely apologize for the frustration and inconvenience this has caused you.
I understand how important it is for your debit orders to run smoothly and for you to be able to reach us easily. I’ll personally look into why your payments have been an issue and why our communication has fallen short. I will also ensure that your concerns are addressed promptly going forward. To promptly assist you I will contact you shortly.