Bad customer service!

I sent numerous emails regarding my debit order not going through for the month of October and to this day I still haven't received a response, mind you I keep calling everyday to get a solution but I keep getting smse's saying I'm in arrears how is that possible? Today one of the consultants I spoke to (Jabulile) called saying she received a callback from me and I told her about the debit order that didn't go through still and informed her that I made an eft payment and requested her to send me an updated statement and she told me I'd get the statement tomorrow the 5th of November and I asked how is that possible because I had already received a statement on the 31st of October which showed that I'm in arrears I just need an updated one since I made the eft payment, she then continues to say I'll get it tomorrow then I said I'll call back tomorrow to discuss or can you rather please call me back, she then started telling me that she can't keep calling me constantly but she only called me once and continued to say I don't know her personally after I asked her if she's okay because her tone changed and she sounded irritated after I asked her to call me back. Pathetic service