Answer your clients

I Have been trying to get hold of someone since thursday last week. I have sent numerous emails to no avail. The tel numbers are useless as you are on hold for over 45 minutes and still no one answers and the collections call centre is even worse. I need the collection department to call me ASAP!!!! I wish i could attach the screenshots of all the calls i have made to show the time being on hold. Its ridiculous. If your call agents cant handle the job, get someone else. My premium is R2444.16 and with no explination got a sms stating that R3666.78 will be deducted o the 29th??? Why??? Please I beg you, I DO NOT WANT A GENERIC REPLY SAYING YOU ARE SORRY. I NEED TO SPEAK TO SOMEONE who actually knows what they are doing ASAP! CALL ME, NOT SMS, NOT EMAIL, CALL ME ASAP.