Absolutely Terrible Experience with Marquis - Still Debiting Me After Full Settlement!

I am writing this review to express my extreme dissatisfaction with Marquis and their shockingly poor handling of my car finance account. My experience has been nothing short of frustrating and has left me feeling completely disregarded. I recently fully settled my car finance agreement with Marquis and received confirmation that my account was closed. Imagine my dismay when I noticed that they are still debiting my account for a "Shortfall Cover" policy. This is completely unacceptable and frankly, feels like a blatant attempt to continue extracting money from me after our financial agreement has concluded. What makes this situation even more infuriating is that Marquis used a third-party company as the service provider for this Shortfall Cover. While I understand the concept of outsourcing, Marquis provided this service as part of my finance agreement. Therefore, I reasonably expected them to be able to manage the cancellation of this cover upon full settlement. However, when I contacted Marquis to rectify this unauthorized debit, I was met with a wall of indifference and buck-passing. They claim they cannot assist with canceling the Shortfall Cover and directed me to contact the third-party company directly - best part of it all, they do not even know which third-party company it was taken with. This is completely unacceptable! I entered into a finance agreement with Marquis, and they are the ones who facilitated this Shortfall Cover. It is their responsibility to ensure all associated services are terminated when the primary agreement is fulfilled. This situation has caused me unnecessary stress, wasted my time, and is costing me money for a service I no longer require and should not be paying for. Marquis's inability or unwillingness to resolve this issue demonstrates a severe lack of customer service and a complete disregard for their clients once they believe they have received all their payments. I strongly advise anyone considering car finance to steer clear of Marquis. Their post-settlement handling is appalling, and their inability to take responsibility for services they facilitated is deeply concerning. I am now forced to spend even more time and effort trying to resolve this issue with a third-party company due to Marquis's incompetence. This is not how you treat customers who have fulfilled their financial obligations. Marquis, you need to take responsibility and immediately cease these unauthorized debits and ensure the cancellation of this Shortfall Cover. I will be taking further action to ensure this is resolved and to prevent this from happening to others.

My advice to others - take your business elsewhere. It is not worth dealing with Marquis.