16 days and counting without a CAR due to Marquis Finance poor communication

After days of calls and so many emails, Marquis Finance (MF) cannot confirm if they have cancelled a deal where the WebuyCars and the Customer have agreed to cancel. It is 2 weeks and 2days the vehicle has been returned to WBC and even after MF received an official communication from Branch Manager confirming that the deal is cancelled. and that the customer has returned the vehicle, no confirmation that MF will process this. Every time I speak to an MF person there is a new process or the story changes ( this was going on for 2 weeks). Two weeks ago I was told by MF just send us an email on the background and leave the rest to us and it will be escalated to our BD guy and he will meet with the branch and resolve it in approx. 3 days. Still, no message from him, and even now there is no sign of the deal being cancelled. 16 days after the car was returned to WBCs and after WBC and the client informs MF that the deal is INDEED cancelled we are no where.1. There was NO feedback from MF, no initiative from MF to get their 'process' on track . Clearly they do not have one. I guarantee its does not exist because MF staff could have emailed it on day 1. WBCs have been responsive all throughout this situation and also gave feedback and followed up only to find out there has been NO movement on this from MF side. I think the only way this deal gets cancelled will be via HELLO PETER. I am without a car for 16 days using Uber to work and back because I cannot take the replacement vehicle without confirmation from MF.