Market toyota is a *******

Hi good day so I booked a service at market toyota today.they sent me a qoute that I have accepted and then when I came to collect my car it was a hole different price also picked it up with the agent called jade and he said that he will sort it out but when I came for collection I was at another agent telling me that vat was not included i suggested to use other companies that are more honest in there dealing than market toyota tokai I feel ******