Disappointed in Service and Lack of Accountability

I am not impressed. The level of service delivery and customer care is not sufficient. I had my car serviced here, and a few days later, I noticed that the plastic cover on the aerial fin was missing. I was at the auto electrician at the time, and he suggested I go back to Toyota to check whether it may have come off during cleaning after the service.

Due to ongoing rain, I only managed to return about 10 days later. I waited approximately 45 minutes before being told they were not taking any responsibility—essentially a "too bad, so sad" attitude. I had to push just to get them to order a new cover, and there was no willingness to negotiate or contribute towards the cost, even though their own service photos clearly show the cover was intact on the day of service.

I felt sidelined and neglected, as though my business was neither valued nor wanted. I'm disappointed in how both the staff and the manager handled this situation.