Shuttle Service that equates to Highway *******!

<p>Visited South Africa from overseas in April 2017. Booked 6 trips over multiple days with Margate Coaches to and from Durban Airport to a South Coast Resort. They asked for proof of payment Apr 13 2017, knowing we were travelling Apr 14 for first time. When I provided same on Apr 13, they first said they could not read the proof, then on the 14th complained the proof was not valid as it would only clear on Apr 15th and asked us to phone them. When they should have advised us it was too late to book - given their draconian operations. As it was really inconvenient for us as international travellers to SA to phone SA offices, while in transit we did not . </p> <p> </p> <p>After an international flight issue lead to an SA flight issue , we missed our SA flight, so no longer needed the services of Margate Coaches. Emailed them on Apr 14th to let them know re flight. Thought at that stage we could make alternative travel arrangements, but it was just too costly. Emailed them to ask for refund Apr 18th. Followed up Apr 19th and 20th. </p> <p> </p> <p>When they finally reverted after their Manager reviewed the situation, they said we could not have a refund but could rebook? As I have no idea when we will be in South Africa again, let alone at the South Coast, this is clearly not an attractive option!</p> <p> </p> <p>My emailed response on Apr 21st noted this was totally unfair. We expected a refund in full of our R1320, as we were returning overseas! Within a few hours I was issued a legal letter from SEESA Durban offering us a 25% refund!!! Highway ******* indeed! 25%!!!!! Clearly they are used to slapping unsuspecting tourists with legal letters as they lost no time in responding this time. BTW their offices close either at 11.30am or 4.30pm!!!!</p> <p> </p> <p>Never, ever use Margate Coaches aka the Highway ******s!!!! They ***** your money!!! And give you nothing but grief!!!! No idea what customer service means!!!!</p>