Margate Coach
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Margate Coach
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Sinovuyo N
1 reviews | Active since Aug 2018
10 Apr 2026, 22:17
Inconsistency, lack of empathy, and poor communication
On 27 November, I personally waited 15 minutes with my kids for the shuttle because it was running late. I understood and assumed there may have been traffic or an accident. On another occasion, the shuttle even waited for an elderly white lady who was 3 minutes late. These experiences showed me that there was flexibility and empathy when circumstances were beyond a passenger's control. Yesterday, however, my 18‑year‑old daughter's flight was delayed by 17 minutes through no fault of her own. I phoned at 12:00 as soon as I learned about the delay, hoping the situation could be accommodated. Instead, she arrived at the pickup point at 13:32 and was told by the 15:30 driver that "it left a long time ago." This means that had the shuttle actually departed on time, she would have made it. What makes this even worse is the complete lack of communication. The phones were not answered, and the WhatsApp number we are told to use is unreliable. When someone finally responded, the tone was rude and dismissive. This is unacceptable, especially when dealing with a young woman travelling alone.
Helpful (0)
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Sinovuyo N
1 reviews | Active since Aug 2018
10 Apr 2026, 22:17
Inconsistency, lack of empathy, and poor communication
On 27 November, I personally waited 15 minutes with my kids for the shuttle because it was running late. I understood and assumed there may have been traffic or an accident. On another occasion, the shuttle even waited for an elderly white lady who was 3 minutes late. These experiences showed me that there was flexibility and empathy when circumstances were beyond a passenger's control. Yesterday, however, my 18‑year‑old daughter's flight was delayed by 17 minutes through no fault of her own. I phoned at 12:00 as soon as I learned about the delay, hoping the situation could be accommodated. Instead, she arrived at the pickup point at 13:32 and was told by the 15:30 driver that "it left a long time ago." This means that had the shuttle actually departed on time, she would have made it. What makes this even worse is the complete lack of communication. The phones were not answered, and the WhatsApp number we are told to use is unreliable. When someone finally responded, the tone was rude and dismissive. This is unacceptable, especially when dealing with a young woman travelling alone.
0
Replies (0)SN
Sinovuyo N
1 reviews | Active since Aug 2018
30 Mar 2026, 11:19
I am extremely disappointed with the service my daughter and I received from Margate Mini Coach on 29 March 2026.
Margate Mini Coach – Inconsistent Service, No Empathy, and Rude Communication.
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Sinovuyo N
1 reviews | Active since Aug 2018
30 Mar 2026, 11:19
I am extremely disappointed with the service my daughter and I received from Margate Mini Coach on 29 March 2026.
Margate Mini Coach – Inconsistent Service, No Empathy, and Rude Communication.
0
Replies (0)KK
Kylie K
1 reviews | Active since Mar 2026
22 Mar 2026, 16:54
Rude Lady Margate Couches
Unhappy with the service and lack of help and rudeness from the lady that deals with their after hours number. She simply did not want to assist or help regarding the problem that I was having. She did not want to assist in moving the ticket to a different date which would of been used and did not want to provide a refund. I was simply told to contact the office and not their after hours number. Yet this matter took place on a Sunday. The principles are that she was rude and not willing to help, not the money.
Helpful (0)
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Kylie K
1 reviews | Active since Mar 2026
22 Mar 2026, 16:54
Rude Lady Margate Couches
Unhappy with the service and lack of help and rudeness from the lady that deals with their after hours number. She simply did not want to assist or help regarding the problem that I was having. She did not want to assist in moving the ticket to a different date which would of been used and did not want to provide a refund. I was simply told to contact the office and not their after hours number. Yet this matter took place on a Sunday. The principles are that she was rude and not willing to help, not the money.
0
Replies (0)GS
Geoff S
1 reviews | Active since Jul 2011
18 Oct 2025, 17:05
Unhelpful and rude
My wife and I were regular customers of this company, until the following: On 21 April 2022, the owner/manager Jenny refused to wait 15 minutes to meet my tenant's Jhb to Dbn Kulula flight to arrive at dusk, which had been delayed due to the extreme KZN floods. As a result of this inflexibility, and rude and unhelpful attitude, my tenant, a 20yo female student, had to use a private taxi at a cost of R750. On 5 May 2022, to compound the problem, my tenant was not allowed to use her unused 21 April 2022 ticket, to return to Dbn airport for her flight to Jhb. It s understood that punctuality is important in this business, but the 21 April situation was extreme and unusual, and the refused trip was FROM Dbn Airport to the South Coast, not TO Dbn Airport, so punctuality in this case was not so important. The refused trip was all about MONEY, irrespective of taking the opportunity to help a vulnerable person in a traumatic situation, at night.
Helpful (0)
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Geoff S
1 reviews | Active since Jul 2011
18 Oct 2025, 17:05
Unhelpful and rude
My wife and I were regular customers of this company, until the following: On 21 April 2022, the owner/manager Jenny refused to wait 15 minutes to meet my tenant's Jhb to Dbn Kulula flight to arrive at dusk, which had been delayed due to the extreme KZN floods. As a result of this inflexibility, and rude and unhelpful attitude, my tenant, a 20yo female student, had to use a private taxi at a cost of R750. On 5 May 2022, to compound the problem, my tenant was not allowed to use her unused 21 April 2022 ticket, to return to Dbn airport for her flight to Jhb. It s understood that punctuality is important in this business, but the 21 April situation was extreme and unusual, and the refused trip was FROM Dbn Airport to the South Coast, not TO Dbn Airport, so punctuality in this case was not so important. The refused trip was all about MONEY, irrespective of taking the opportunity to help a vulnerable person in a traumatic situation, at night.
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Replies (0)