CJ
Claressa J
1 reviews | Active since Dec 2015
08 Jan 2019, 15:38
Unfairness
I have paid my account in full as requested on the 18th December 2018 and only received my sim on the 7th January 2019 even though the web page stating that you get your order within 3 - 4 working days, well rather a month later and then a week before you are due for the next payment they send you an invoice but don't bother returning your queries of late receive ment.
Helpful (0)
Replies (4)0
Replies (4)
Telenova's replyOfficial
14 Jan 2019, 11:04Good day. I am really sorry to hear that. You do not have to pay again if you started using your internet on the 7th
Best regards,
Telenova's reply14 Jan 2019, 11:04
Official
Good day. I am really sorry to hear that. You do not have to pay again if you started using your internet on the 7th
Best regards,
Telenova's replyOfficial
14 Jan 2019, 11:04Your payment covers the whole January and your next payment will be for February
Best regards,
Telenova's reply14 Jan 2019, 11:04
Official
Your payment covers the whole January and your next payment will be for February
Best regards,
CJ
Claressa J's updateReviewer Update
14 Jan 2019, 12:16That is good news but the sim is still not activated it state Disconnected, so i still dont have any services from Ecotel, i have the sim and the rooter but no sim activation
CJ
Claressa J's update14 Jan 2019, 12:16
Reviewer Update
That is good news but the sim is still not activated it state Disconnected, so i still dont have any services from Ecotel, i have the sim and the rooter but no sim activation
Telenova's replyOfficial
31 Jan 2019, 09:31Unfortunately when you make payment the order is activated automatically then we rica and deliver. Kindly insure that your router is one of the following: ZTE - MF253, MF283+, MF286 HUAWEI - B618, B315, B2338 TP-Link - MR200
Best regards,
Telenova's reply31 Jan 2019, 09:31
Official
Unfortunately when you make payment the order is activated automatically then we rica and deliver. Kindly insure that your router is one of the following: ZTE - MF253, MF283+, MF286 HUAWEI - B618, B315, B2338 TP-Link - MR200
Best regards,