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Samukelisiwe M

1 reviews | Active since Jan 2019

22 Jan 2019, 18:07

TERRIBLE SERVICE @ECOTEL

Hi there,

I just want to put all my frustrations out there, for all to see how bad the service is with Ecotel(https://www.ecotel.co.za/), I have purchased a virtual landline number from them, made the requested payment to process mt order in November 22 already, they sat with my payment almost two weeks and came back in December requesting my ID copy which i sent right away as i wanted to speed up the process according to their SLA it was supposed to be only within 5 working days to successfully process my requested order. But it wasn't so, i sent an email on the 28th of December trying to follow up on my request nothing was given back to me as feedback, i followed up again on the 03rd of January this year, i was given feedback saying , they received correspondence that i wasn't sure of my order, so they had to put a hold on it, Which is just lies and incorrect information, how can you make a payment and all of a sudden you not sure of what you purchased, i thought because there was that email i sent requesting them to urgently process my order as nothing was outstanding from my side, it would be in no time that they have successfully processed my order., i was actually lying to myself, nothing happened , i tried calling their number it cuts just after the IVR system and doesn't go through a person. I wrote another email requesting my money back as they have failed to service me as the client, no response since then till today. Bad service , terrible service from a company like you guys. I am just wondering if i were to contact them for an urgent technical support what was going to happen, If you need a better service , do not go to Ecotel, that a worst company ever, they don't communicate with their customers, they just receive money and keep quiet. I have moved to a nice, welcoming company called virtual landlines(https://www.virtuallandlines.co.za/) This is an example of good customer service, big up Virtual landlines. and these people at Ecotel, this is not final, i am going further with this.

0
Replies (2)
Telenova
Telenova's reply31 Jan 2019, 09:26
Official
Good day. I am really sorry to hear that. As the main wholesaler of voip in Africa such experience is horrible to say the least. However kindly email accounts your proof of payment and you will be refunded immediately. Kindly note that we have introduced the use of a certain software to avoid human error. In a way that almost everything is automated to avoid human error and resulting in instant activation of services.
SM
Samukelisiwe M's update12 Mar 2019, 17:54
Reviewer Update
You have failed to do so, i am not sure if you do know what immediately means at your company or you all just bunch of dummy people , and bugs who eats peoples money, i have sent the proof of payment and requested that you refund as per what you commented but you failed to do so, even to get back to , you dummy company, you failed, no wonder why most of your customers are moving out from your company it is simply because of your poor service, my Job from today is run a campaign , it will on social medias , every where, just to make the SAs poor people aware of you bugs, so they wont use your serviices at all.... and lets see.