Terrible Service

Item: Telenova
Rating: 1
Author: Vuvu N

I signed up for an LTE Service with Ecotel on 8 January 2018. They sent me an invoice immediately saying I should pay for a Sim Card & Router in order to be able to use them.

A month later after paying for the Router & Sim Card all they've managed to deliver is the Sim Card & no Router. When I try to call them them to follow up on the Router the phone gets answered by an automated voice which cuts off after saying hold to be assisted.

I've sent them numerous emails and WhatApps and no one bothers to respond. All you get is an automated response on email and Blueticks on WhatsApp.

A month later they have the nerve to send me a Subscription Renewal invoice but no one bothers to responds to my queries.

I need this cancelled ASAP and I want my money back as I've signed up with another service provider.

Helpful (0)

Replies (2)

Telenova's replyOfficial

06 Feb 2019, 12:35

Good day. I am really sorry to hear that. Did you order the router and the package or only the sim? Kindly note that all our calls are answered as shown on our call log. It is also true that we had a problem with calls due to fast increasing number of clients but we have come up with a system that enables us to have more agents on standby as our clientele base grows. You can also check that by calling us. Our invoices are not sent by human beings but are generated automatically. Please provide us with your order number and we will help you further.

Telenova's reply06 Feb 2019, 12:35

Official

Vuvu N's updateReviewer Update

07 Feb 2019, 12:58

Good day Ecotel *** I ordered the Router and the Sim at the same time and I was issued with an invoice for both but only the sim card was delivered. Please see invoice number mentioned above. I would attach the invoice for you to see that it was for Sim Card and Router, but there is no option to attach. Regards, Vuvu

Vuvu N's update07 Feb 2019, 12:58

Reviewer Update