Ecotel from hell

I registered at EcoTel.co.za on the 2nd May 20118. I bought their diamond package with a domain name, and paid the same day. I understood it could take up to 48 hours to register a .co.za domain. On the 7th May 2018, I tried to phone them but they don’t answer their phone. I also struggle to login with the credentials they send. I eventually found a person that try to use teamview to login using the credentials they provided. Eventually he reset the password manually and could then login. I raised a ticket and attached my proof of payment of R84.00 for diamond hosting pack and domain name. On the 11th May 2018, no domain was registered and I tried to call them but with no luck. I raised a ticket again, asking what is happening and if someone could please give me some feedback. After enduring the deafening silence from them, I try to call them again on the 15th May 2018, but with no luck. I raised a ticket again asking why is my domain not registered after 2 weeks? I asked them to contact me and left my cellphone number in ticket. On the 21st May 2018, I left another ticket but it seems to me they don’t care about tickets and already issued an invoice for next month. To me it seems there is no customer service, nor do they use their ticket system, so no support there either. Phoning them and sending emails does not work. Please be careful or rather avoid them if you want service. To date my domain is still not registered and ECOTel.co.za took my money and ran!