JP
Jerome P
1 reviews | Active since Feb 2019
17 Feb 2019, 06:37
Disgusted Ecotel Service
I've been waiting on technical support multiple times for having a simple request like my password reset. The most ludicrous response I received lately is that "support will only be able to assist from 12pm". I can't even put reasoning behind such a bad business practice. It's been ongoing and the quality of this company's customer service is piteous.
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Telenova's replyOfficial
31 Mar 2019, 22:56Good day. Kindly email us your order number to support(at)ecotel.co.za. Kindly make sure that you use your order number as payment reference and your order number as the subject when sending your rica documents.
If you are around Johannesburg kindly note that we have a walk in support centre at 330 surrey avenue in Randburg. More are coming to every city.
If you are around Johannesburg kindly note that we have a walk in support centre at 330 surrey avenue in Randburg. More are coming to every city.
Telenova's reply31 Mar 2019, 22:56
Official
Good day. Kindly email us your order number to support(at)ecotel.co.za. Kindly make sure that you use your order number as payment reference and your order number as the subject when sending your rica documents.
If you are around Johannesburg kindly note that we have a walk in support centre at 330 surrey avenue in Randburg. More are coming to every city.
If you are around Johannesburg kindly note that we have a walk in support centre at 330 surrey avenue in Randburg. More are coming to every city.