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Aron D
1 reviews | Active since Jul 2020
16 Jul 2020, 10:08
Zero response to emails and zero customer service
After placing an order 3 weeks back I got a reply confirming no stock but alternate product available in stock. I rep**** confirming the alternate product and still nothing. Its an essential medical product so its needed urgently. I guess we learn from our mistakes however companies like this should not be allowed to trade and take our money. Website advertises has 24/7 dedicated assistance, friendly service and shop with confidence?????
Helpful (0)
Replies (3)0
Replies (3)
Manicaa.com's replyOfficial
16 Jul 2020, 11:44Hi, Aron. I definitely understand that you've been waiting for your parcel, given that it is really needed in these times. I would like to personally assist you with your order and provide further updates. I have sent you an email so we can discuss this and so I can provide on-going assistance until we ensure that everything has been sorted out. Thank you.
Manicaa.com's reply16 Jul 2020, 11:44
Official
Hi, Aron. I definitely understand that you've been waiting for your parcel, given that it is really needed in these times. I would like to personally assist you with your order and provide further updates. I have sent you an email so we can discuss this and so I can provide on-going assistance until we ensure that everything has been sorted out. Thank you.
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Aron D's updateReviewer Update
29 Jul 2020, 12:38following a response from the customer services rep assuring there assistance. I get another mail asking if I have received the item? I haven't even received a tracking number or informed its being dispatched. Not sure if this company is legitimate. 3 weeks already since I placed the order.
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Aron D's update29 Jul 2020, 12:38
Reviewer Update
following a response from the customer services rep assuring there assistance. I get another mail asking if I have received the item? I haven't even received a tracking number or informed its being dispatched. Not sure if this company is legitimate. 3 weeks already since I placed the order.
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Aron D's updateReviewer Update
31 Jul 2020, 14:00This company is definitely a **** to ***** your money. There is no way the costumer service can be so **** if they were legitimately operating as an online store. I think the responses that we receive via email are automated and make us feel that they are actually concerned about resolving issues. I guess we should stick to the companies we know. **********
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Aron D's update31 Jul 2020, 14:00
Reviewer Update
This company is definitely a **** to ***** your money. There is no way the costumer service can be so **** if they were legitimately operating as an online store. I think the responses that we receive via email are automated and make us feel that they are actually concerned about resolving issues. I guess we should stick to the companies we know. **********