JW
John W
1 reviews | Active since Aug 2020
13 Aug 2020, 11:59
YOU HAVE BEEN WARNED!
STEER CLEAR OF THIS SITE. ORDER AT YOUR PERIL. YOU HAVE BEEN WARNED. I placed an order on 14 July 2020 and paid via Payfast the same day. When I followed up on my order, I was told that I had cancelled the payment with Payfast. This I certainly did NOT do. All email correspondence is returned unknown.
Helpful (0)
Replies (2)0
Replies (2)JW
John W's updateReviewer Update
14 Aug 2020, 11:09In case there is any doubt about my review, see the response from PayFast below. I have laid a complaint against Manicaa with the Consumer Protection Ombudsman and will be following it up with by laying a charge of ***** against Manicaa.com if they fail to process a full refund.
Good afternoon John,
Thank you for contacting PayFast.
Your payment of R******* [amount removed by me] has cleared to Manicaa, and I can confirm that the payment has been completed on 14 July 2020 at 12h13.
This would have notified the merchant's systems, and you should receive an email confirmation of this as well.
To follow up on your order/delivery, you would be required to contact the merchant directly.
Please accept my apologies for any confusion caused.
Luqmaan
Customer Support Representative
PayFast (Pty) Ltd
https://www.payfast.co.za/
***
PayFast (Pty) Ltd
PO Box 27021
Hout Bay, 7872
Good afternoon John,
Thank you for contacting PayFast.
Your payment of R******* [amount removed by me] has cleared to Manicaa, and I can confirm that the payment has been completed on 14 July 2020 at 12h13.
This would have notified the merchant's systems, and you should receive an email confirmation of this as well.
To follow up on your order/delivery, you would be required to contact the merchant directly.
Please accept my apologies for any confusion caused.
Luqmaan
Customer Support Representative
PayFast (Pty) Ltd
https://www.payfast.co.za/
***
PayFast (Pty) Ltd
PO Box 27021
Hout Bay, 7872
JW
John W's update14 Aug 2020, 11:09
Reviewer Update
In case there is any doubt about my review, see the response from PayFast below. I have laid a complaint against Manicaa with the Consumer Protection Ombudsman and will be following it up with by laying a charge of ***** against Manicaa.com if they fail to process a full refund.
Good afternoon John,
Thank you for contacting PayFast.
Your payment of R******* [amount removed by me] has cleared to Manicaa, and I can confirm that the payment has been completed on 14 July 2020 at 12h13.
This would have notified the merchant's systems, and you should receive an email confirmation of this as well.
To follow up on your order/delivery, you would be required to contact the merchant directly.
Please accept my apologies for any confusion caused.
Luqmaan
Customer Support Representative
PayFast (Pty) Ltd
https://www.payfast.co.za/
***
PayFast (Pty) Ltd
PO Box 27021
Hout Bay, 7872
Good afternoon John,
Thank you for contacting PayFast.
Your payment of R******* [amount removed by me] has cleared to Manicaa, and I can confirm that the payment has been completed on 14 July 2020 at 12h13.
This would have notified the merchant's systems, and you should receive an email confirmation of this as well.
To follow up on your order/delivery, you would be required to contact the merchant directly.
Please accept my apologies for any confusion caused.
Luqmaan
Customer Support Representative
PayFast (Pty) Ltd
https://www.payfast.co.za/
***
PayFast (Pty) Ltd
PO Box 27021
Hout Bay, 7872
Manicaa.com's replyOfficial
17 Aug 2020, 12:28Hi John,
I am sorry for the delay in our shipment. We have processed the full amount refund to your account for this order.
We have also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
I am sorry for the delay in our shipment. We have processed the full amount refund to your account for this order.
We have also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Manicaa.com's reply17 Aug 2020, 12:28
Official
Hi John,
I am sorry for the delay in our shipment. We have processed the full amount refund to your account for this order.
We have also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
I am sorry for the delay in our shipment. We have processed the full amount refund to your account for this order.
We have also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie