TN
Terrisha N
1 reviews | Active since Aug 2020
31 Aug 2020, 16:09
Worst online store
I placed an order with this online company at the beginning of July. I received an email mid July to say that there is a delay and that the order will be received by the end of August. In the last three weeks I have messaged the company time n time on tracking and exact date of delivery but they blame Covid for the delay. It's now the end of August and no order, I mean really two months for one item. This was a toy that my child wanted n I found on this online store. The service of this company is horrid. I just want the order, or a refund ASAP or basically just the truth. I urgently need a senior person to contact me!!! I'm disgusted
Helpful (0)
Replies (4)0
Replies (4)
Manicaa.com's replyOfficial
31 Aug 2020, 16:56Hi Terrisha, I am very sorry for the delay of your order shipment. Getting the item you ordered on the promised delivery date is really a must. I am working with our Logistics Team to prioritize your order and will get back to you with the tracking and shipping details within 24 hours. I have sent an email as well and will surely get this resolve for you.
Sincerely,
Jonnie
Manicaa.com
Sincerely,
Jonnie
Manicaa.com
Manicaa.com's reply31 Aug 2020, 16:56
Official
Hi Terrisha, I am very sorry for the delay of your order shipment. Getting the item you ordered on the promised delivery date is really a must. I am working with our Logistics Team to prioritize your order and will get back to you with the tracking and shipping details within 24 hours. I have sent an email as well and will surely get this resolve for you.
Sincerely,
Jonnie
Manicaa.com
Sincerely,
Jonnie
Manicaa.com
Manicaa.com's replyOfficial
31 Aug 2020, 17:06Kindly provide your best contact number by replying to the email I've sent so we can contact you as soon as possible.
Thank you
Thank you
Manicaa.com's reply31 Aug 2020, 17:06
Official
Kindly provide your best contact number by replying to the email I've sent so we can contact you as soon as possible.
Thank you
Thank you
Manicaa.com's replyOfficial
01 Sept 2020, 09:47Hi Terrisha, please let me know if you didn't receive the email I've sent. The phone number is masked here in hellopeter. Kindly send it by replying to the email I've sent.
Thank you
Jonnie
Manicaa.com
Thank you
Jonnie
Manicaa.com
Manicaa.com's reply01 Sept 2020, 09:47
Official
Hi Terrisha, please let me know if you didn't receive the email I've sent. The phone number is masked here in hellopeter. Kindly send it by replying to the email I've sent.
Thank you
Jonnie
Manicaa.com
Thank you
Jonnie
Manicaa.com
Manicaa.com's replyOfficial
03 Sept 2020, 14:06Hi Terrisha,
We apologize for the delay in our shipment that leads you to request a refund instead. This is definitely not the experience we want you to have. We have processed the refund to your account for this order.
We also sent the proof of refund in your email.
Sincerely,
Jonnie
We apologize for the delay in our shipment that leads you to request a refund instead. This is definitely not the experience we want you to have. We have processed the refund to your account for this order.
We also sent the proof of refund in your email.
Sincerely,
Jonnie
Manicaa.com's reply03 Sept 2020, 14:06
Official
Hi Terrisha,
We apologize for the delay in our shipment that leads you to request a refund instead. This is definitely not the experience we want you to have. We have processed the refund to your account for this order.
We also sent the proof of refund in your email.
Sincerely,
Jonnie
We apologize for the delay in our shipment that leads you to request a refund instead. This is definitely not the experience we want you to have. We have processed the refund to your account for this order.
We also sent the proof of refund in your email.
Sincerely,
Jonnie