waiting for my fully paid order and not willing to process refund

I placed an order on the 19 Jul 2020 on the site it showed the item in stock and nowhere did the site stat the it would be internasional deliver I was looking for something that would be delivered fast but no . the first delivery date was HE WEEK OF 29 July - 5 August 2020 that past no comms I mail them next one THE WEEK OF 17th of August 2020 still no item so I asked them for a refund and to cancel the order , no they did not do this.

I just got this below

since then I have asked for a refund 3 times but still no joy they should stat that they are just a middle man for placing orders to china

Manicaa order update for Order ID: #0000***xx We're sorry for the delay. We know you’re excited to get your order, so this is just a friendly update advising that your order will be dispatched IN THE WEEK OF 17th of August 2020. Tracking number will be sent once your order has been dispatched. If you have any further questions or comments regarding your order, please feel free to contact us on our live chat option on our website www.manicaa.com and a member of the team will do their best to assist you, alternatively please feel free to email ***. Should you have concerns, please feel free to send us an email at ***. Thank you for your patience and support.. Thank you, Gerie Mae Customer Service Rep Manicaa.com