Utterly disgusting

Again like a fool i have ordered an online article from Manicaa.com and once again have been highly disappointed. They sent me my product according to all their protocol only to discover that they have sent me the wrong product , needles to say they sent a cheaper product in the same category that has none of the features of the more expensive product that i had purchased. I immediately informed them of their mistake , they then sent a request asking me to forward them the details and photographs of the product that i had received in so called error , they also requested proof of the invoice which has the full description of the product that i had actually ordered which was done . I have been sending emails , making numerous phone calls all to no avail . All i get is an automated response telling my enquiry has been received and a ticket has been raised and that it will take about 48 hours for a response maybe a little longer because of high volumes being experienced . This has been going on since 20 November 22 Totally and utterly disgusting that a company of this nature should be allowed to continue taking peoples money under false pretenses and allowed to continue trading . Disgruntled Bill Jearey