RK
Riaan K
1 reviews | Active since Mar 2014
14 Sept 2020, 08:23
They don't refund as per their own commitments.
I bought an item on their website on 27July, I was informed the item would only be delivered the week of 10 to 17 Aug. I cancelled the purchase due to the long period I had to wait of the item and I could wait so long for it to be delivered. On 17 Aug I send them my bank details for a refund, I was informed on 18 Aug by Nher it would take a maximum of 10 working days for the full refund. I am still waiting for this refund. I sent them mails on 7, 9 and 10 Sep and informed them I will take legal action against them.
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Manicaa.com's replyOfficial
14 Sept 2020, 09:35Hi Riaan,
We apologize for the delay in our shipment that leads you to request a refund instead. This is definitely not the experience we want you to have. We completely processed the refund to your account for this order.
We have sent you an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
We apologize for the delay in our shipment that leads you to request a refund instead. This is definitely not the experience we want you to have. We completely processed the refund to your account for this order.
We have sent you an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Manicaa.com's reply14 Sept 2020, 09:35
Official
Hi Riaan,
We apologize for the delay in our shipment that leads you to request a refund instead. This is definitely not the experience we want you to have. We completely processed the refund to your account for this order.
We have sent you an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
We apologize for the delay in our shipment that leads you to request a refund instead. This is definitely not the experience we want you to have. We completely processed the refund to your account for this order.
We have sent you an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie